Privacy Policy

Effective Date: 18 February 2025

Turom World Travel – FZCO ("Turom", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://turom.co or use our travel technology services.

If you do not agree with the terms of this Privacy Policy, please do not access the website or services.

1. Information We Collect

We collect personal information in the following ways:

Information You Provide to Us:

  • Full name, email address, phone number, travel preferences
  • Payment details when booking through our site
  • Any information you submit via forms, inquiries, or support

Information Collected Automatically:

  • IP address, browser type, device identifiers
  • Usage data (e.g., pages visited, time spent)
  • Cookies and similar tracking technologies

Information from Third Parties:

  • Social logins (e.g., Google, Facebook) if used
  • Analytics providers such as Google Analytics

2. How We Use Your Information

We may process your personal data to:

  • Provide and improve our services
  • Personalize user experience and recommendations
  • Process payments and fulfill bookings
  • Communicate with you, including for support and marketing (where permitted)
  • Enforce our terms and protect against fraud
  • Comply with legal obligations

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests (e.g., service improvement, security)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, perform analytics, and support marketing efforts. You may control cookie settings through your browser.

5. Data Sharing

We may share your information with:

  • Service providers (e.g., payment gateways, hosting providers)
  • Travel partners (e.g., airlines, hotels) to fulfill your bookings
  • Legal authorities if required by law
  • In connection with a business transaction (e.g., merger, acquisition)

6. Data Retention

We retain your data only as long as necessary for the purposes stated in this policy or as required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet is completely secure.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you
  • Correct inaccuracies
  • Delete or restrict processing
  • Object to processing
  • Withdraw consent

To exercise any of these rights, contact us at support@turom.co.

9. International Data Transfers

As a company based in the UAE, we may transfer and store your information in countries outside of your own.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware, we will delete such data promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting an updated version on our website. Continued use of our services after such updates constitutes your acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, you can contact us at:

📧 support@turom.co

🏢 Turom World Travel – FZCO, Dubai, United Arab Emirates